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Privacy Policy


The purpose of this privacy policy is to explain how and when we collect personal information, what we do with it, and your right to see or change it.

All information provided to us is considered confidential.

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Privacy Policy

Willow and Water respects and protects the privacy of our customers including online visitors. We understand the need to safeguard your personal information and we respect your rights under the Privacy Act 1993.

Purposes for Collecting Personal Information:

We may collect and use personal information for the following purposes:

  1. To develop and provide improved products and services for our customers

  2. To inform customers of other products and services available from Willow and Water

  3. To allow customers and employees access to restricted areas of the Willow and Water website

  4. To send periodic emails

  5. To comply with any applicable law, regulation, legal process, or government request

  6. To identify and resolve technical problems concerning the Willow and Water site, products, and services.


Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service provider’s systems to recognise your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Neither are they privy to your personal data, only the aggregate data of our clients.

  • We use remarketing or similar audiences to advertise online. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

  • Third-party vendors, including Google, show our ads on sites on the Internet.

  • Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and/or other sites on the Internet.

  • You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt-out page:


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Online Privacy Policy Only:

This online privacy policy applies to information collected through our website and information collected offline.


Your Consent:

By using our site, you consent to our privacy policy.


Changes to our Privacy Policy:

If we decide to change our privacy policy, we will post those changes on this page.


Your Rights to Access and Change Information:

You have the right and we encourage you to correct or change information in our records such as address and contact information. Willow and Water will give you the opportunity to review the personal information in your file, if you request that we do so by emailing or via the “Contact” page.

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