This is a summarised exerpt from the Code of Conduct document that all Willow and Water therapists must adhere to. These are the standards directly related to a therapists conduct with a client. If you have any queries regarding any matters not listed here or more information in general then do not hesitate to contact us.

Code of Conduct and Professional Practice

Personal Appearance and Behaviour: Therapists must dress and behave in a manner that is a credit to the professional standards expected by Willow and Water and it's clients.

Therapists must act in a professional manner at all times.


Therapists must be able to communicate clearly and effectively.


Therapists must not undermine confidence in the professional standards of Willow and Water through poor conduct in their personal or professional life.

Professional Boundaries: Great care must be taken at all times to maintain an appropriate and professional relationship with clients

Therapists must never use their position of trust and confidence to exploit the client in any way.


Professional boundaries between the therapist and client must not be blurred.


Therapists must avoid inappropriate touch, dress or conversation.


Extra caution must be exercised when treating near an intimate area of the body.

Consultations and contraindications to treatment: Therapists must carry out a full consultation, which covers contraindications to treatment, to ensure that treatment is safe and appropriate for the client

A full, written consultation must be carried out for all clients prior to treatment. This will enable the therapist to establish whether the client is pregnant, has a medical condition or is undergoing medical treatment that may be a contraindication to treatment. 


Only information relelvant to the treatment should be covered in the consultation.


A consultation, no matter how brief, must take place prior to ALL treatments, to ensure that the most appropriate treatment is being given and that no new contraindications or contra-actions have occured between treatments. All changed must be noted and dated on the clients record even if there are no changes.

Informed Consent: The therapist must obtain informed and voluntary consent to assess and treat a client. 

Prior to any physical assessment or treatment, the therapist must ensure that the client has given consent to be assessed and treated.


Consent is a continuous process and not a one-off-event. The therapist must ensure tht the client is happy and comfortable before and during every treatment.

Client-centred Care: Therapists must take a client-centred approach when forming and implementing a treatment plan, taking into account the client's individual needs and preferences.

The client's individual needs, best interests and personal preferences must be at the centre of any treatment plan.

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